Effective Date: 01/01/2023

At The Lighthouse Company, we are committed to protecting the privacy and security of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name, and postal address.
• Business Details: Information related to your company or website when engaging our services.
• Technical Data: IP address, browser type, and information collected via cookies when using our website.
• Communication Data: Emails, messages, or other interactions with our team.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide web design, development, and digital services.
• To communicate with you regarding projects, support requests, or marketing updates (if opted-in).
• To process payments and maintain business records.
• To improve our website, services, and customer experience.
• To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing

We process personal data under the following legal grounds:

• Contractual Necessity: When processing is required to fulfil our contract with you.
• Legitimate Interests: To improve our services and run our business efficiently.
• Consent: For marketing communications, where you have given explicit permission.
• Legal Compliance: To meet regulatory or legal requirements.

4. Data Sharing & Third Parties

We do not sell or rent personal data. However, we may share information with:

• Service Providers: Third-party partners who assist in delivering our services (e.g., hosting providers, payment processors).
• Legal Authorities: When required by law or to protect our legal rights.

All third parties are required to respect your privacy and only process your data under our instructions.

5. Data Security & Retention

We implement strict security measures to protect your data from unauthorised access, loss, or misuse. Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

Under UK data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to legal obligations).
• Objection: Object to data processing under certain conditions.
• Data Portability: Request the transfer of your data to another service provider.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [Insert Contact Email].

7. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, notified to you directly.

9. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Lighthouse Co
hello@the-lighthouse.co
Staffordshire: 01543 547 197
Hull: 01482 935 325